988win Privacy Policy

1. Introduction

988win is Pakistan's trusted online casino and sports betting platform, offering cricket betting, live casino games, slots, and more — all in Pakistani Rupees (PKR) with JazzCash and EasyPaisa support. 988win is operated under an international gaming licence and is committed to handling all personal data in a responsible, transparent, and lawful manner.

This Privacy Policy applies to all personal data collected by 988win through the 988win website, its mobile-optimised interface, and all associated sub-domains (collectively, the "Platform"). It covers data collected from registered account holders and from individuals who visit the Platform without registering an account.

This policy should be read alongside the 988win Terms & Conditions and the 988win Responsible Gaming Policy, both of which are incorporated into this Privacy Policy by reference.

2. Data Controller

For the purposes of this Privacy Policy, 988win is the data controller in respect of all personal data collected through the Platform. As data controller, 988win determines the purposes for which and the means by which your personal data is processed.

988win operates under an international gaming licence. Our data practices are aligned with internationally recognised privacy principles, including those reflected in the General Data Protection Regulation (GDPR) of the European Union, which we adopt as a baseline standard even where not strictly mandated by the jurisdiction of access.

If you have any questions about this Privacy Policy or wish to exercise any of the rights described in Section 11 below, you may contact the 988win Data Protection team at the address set out in Section 15 of this document.

3. Personal Data We Collect

988win collects the following categories of personal data. We do not collect any data category not listed here without first updating this Privacy Policy and notifying registered users.

988win does not collect any special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) except where strictly required for responsible gaming purposes (for example, where a user discloses a gambling-related health concern in a support interaction).

4. How We Collect Your Data

4.1 Data You Provide Directly

The majority of personal data 988win holds about you is provided by you directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, participate in a promotion, or update your account profile. You are under no obligation to provide this data, but without it, 988win may be unable to provide its services to you.

4.2 Data Collected Automatically

When you access and use the 988win Platform, certain technical and usage data is collected automatically by our systems. This includes your IP address, the device and browser you are using, the pages you visit, and the actions you take. This data is collected using server logs and similar technologies. Please refer to Section 7 for further details on cookies and tracking technologies.

4.3 Data from Third Parties

988win may receive personal data about you from the following third-party sources:

• Payment providers such as JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK — transaction confirmation data to verify deposits and withdrawals.
• KYC and identity verification providers — confirmation of identity document authenticity and age verification results.
• Fraud prevention and AML screening services — data to help 988win identify and prevent fraudulent account activity and money laundering.
• Responsible gaming support organisations — where a user has registered with a self-exclusion programme and 988win is notified as part of that registration process.

5. Legal Basis for Processing

988win processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 988win — including account management, transaction processing, and delivery of games and betting services.
• Legal obligation: Processing required to comply with our gaming licence obligations, anti-money laundering (AML) regulations, and Know Your Customer (KYC) requirements.
• Legitimate interests: Processing necessary for 988win's legitimate interests where those interests are not overridden by your rights — including fraud detection, platform security, service improvement, and responsible gaming monitoring.
• Consent: Where you have given explicit consent — for example, for the receipt of marketing communications or for the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Where 988win relies on legitimate interests as a legal basis, we carry out a balancing assessment to ensure our interests do not unfairly override your privacy rights. You may request information about any such assessment by contacting the 988win support team.

6. How We Use Your Personal Data

988win uses the personal data we collect for the following specific purposes:

• To create, verify, and manage your 988win account.
• To process deposits and withdrawals via JazzCash, EasyPaisa, and other supported PKR payment methods.
• To verify your identity and age in compliance with our gaming licence KYC requirements.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity.
• To monitor your account activity for responsible gaming purposes and to intervene where problem gambling indicators are identified.
• To provide customer support and resolve disputes or complaints.
• To enforce the 988win Terms & Conditions and other platform policies.
• To communicate with you about your account, including security alerts, transaction confirmations, and important policy updates.
• To send you promotional communications about 988win offers, new games, and bonuses — where you have given consent to receive such communications.
• To improve the 988win Platform through analysis of usage patterns and technical performance data.
• To comply with all applicable legal, regulatory, and licensing obligations.

988win will not use your personal data for any purpose not listed above without first obtaining your explicit consent or updating this Privacy Policy with appropriate notice to registered users.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. 988win uses cookies and similar tracking technologies (including web beacons and local storage) to operate the Platform effectively, remember your preferences, and collect the technical and usage data described in Section 3.

7.2 Types of Cookies Used by 988win

• Strictly necessary cookies: Essential for the Platform to function — including session management, login authentication, and security. These cookies cannot be disabled without impairing your ability to use the Platform.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytical cookies: Collect anonymised data about how users interact with the Platform to help 988win understand usage patterns and improve performance.
• Responsible gaming cookies: Track session duration and activity to power responsible gaming tools such as session time limits and reality check notifications.

7.3 Managing Cookies

You may control non-essential cookies through your browser settings or through the 988win cookie preference centre, accessible from the cookie notice displayed on your first visit to the Platform. Please note that disabling certain cookies may affect the functionality of some Platform features.

8. Third-Party Disclosure

988win does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your personal data with the following categories of third parties, strictly for the purposes described:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK receive the transaction data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Specialist third-party services that verify the authenticity of identity documents and confirm age compliance on behalf of 988win.
• Fraud prevention and AML providers: Services that screen account activity and transaction patterns against fraud and money laundering indicators.
• Game software providers: Third-party casino game developers whose games are hosted on the 988win Platform may receive the minimum data necessary to authenticate your session and record game outcomes.
• Regulatory authorities: 988win's gaming regulator and relevant law enforcement authorities where required by our gaming licence or applicable law.
• Professional advisers: Legal, audit, and compliance advisers where necessary to obtain professional advice or fulfil legal obligations, subject to appropriate confidentiality obligations.

All third parties with whom 988win shares personal data are required to handle that data in accordance with applicable data protection standards and to use it solely for the purpose for which it was disclosed.

9. International Data Transfers

As an internationally licensed platform, 988win may process or store some personal data on servers or through service providers located outside Pakistan. Where such international transfers occur, 988win ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

Safeguards used for international transfers include contractual clauses that impose data protection obligations equivalent to applicable international standards, and transfers only to jurisdictions or organisations that maintain adequate data protection frameworks.

You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting the 988win Data Protection team at the contact details in Section 15.

10. Data Retention

988win retains personal data for no longer than is necessary for the purpose for which it was collected, subject to any overriding legal or regulatory retention requirements. The following retention periods apply as a general guide:

• Account and identity data: Retained for the lifetime of your account and for a period of five years following permanent account closure, in compliance with AML and KYC regulatory requirements.
• Financial transaction data: Retained for a minimum of five years from the date of each transaction in accordance with anti-money laundering regulations applicable under our gaming licence.
• Communications and support data: Retained for three years from the date of the last communication, or for the duration of any unresolved dispute, whichever is longer.
• Technical and usage data: Retained in identifiable form for up to 12 months, after which it is anonymised and may be retained indefinitely for statistical analysis.
• Marketing preference data: Retained until you withdraw consent or permanently close your account.

When personal data reaches the end of its retention period, it is securely deleted from 988win systems using industry-standard data destruction methods, or anonymised such that it can no longer be attributed to any individual.

11. Your Privacy Rights

Subject to applicable law and the exceptions described below, you have the following rights in relation to the personal data 988win holds about you:

• Right of access: You have the right to request a copy of the personal data 988win holds about you, together with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: In certain circumstances, you have the right to request deletion of your personal data. This right is subject to exceptions where retention is required by law or our gaming licence obligations.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a correction request is being assessed.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the 988win Data Protection team using the contact details in Section 15. We will respond to all requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension within the initial 30-day period.

Please note that some rights may be limited where 988win is required to retain or process data by its gaming licence conditions or applicable AML law. Where a limitation applies, we will explain the reason clearly in our response to your request.

12. Data Security

988win implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 988win servers.
• Encryption of sensitive data fields (including passwords and financial identifiers) at rest in our databases.
• Role-based access controls ensuring that 988win staff can only access personal data that is necessary for their specific job function.
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform and its underlying infrastructure.
• Two-factor authentication options for user accounts, strongly recommended for all 988win users.
• Comprehensive audit logging of all access to personal data by 988win staff and systems.
• A formal incident response plan for managing any personal data breach, including notification procedures in accordance with applicable regulatory requirements.

While 988win takes all reasonable steps to protect your personal data, no system can guarantee absolute security. You play an important role in keeping your data safe — please use a strong, unique password for your 988win account and never share your login credentials with anyone.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 988win will notify you without undue delay in accordance with applicable regulatory requirements.

13. Children's Privacy

The 988win Platform is strictly intended for individuals aged 21 years and over. 988win does not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in the 988win registration and KYC process, and accounts opened by individuals found to be under the age of 21 will be immediately suspended and closed.

If you believe that a minor has registered a 988win account or that 988win has inadvertently collected personal data from an individual under 21, please contact the 988win support team immediately at the contact details in Section 15. Upon verification of such a report, 988win will delete all associated personal data and close the account without delay.

Parents and guardians in Pakistan are encouraged to use parental control tools and internet filtering software to prevent underage access to online gambling platforms. 988win supports the use of such tools and cooperates with responsible gaming organisations that provide guidance to families on protecting young people from gambling harm.

14. Changes to This Privacy Policy

988win reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we collect or use your personal data or alter any of your rights — we will provide reasonable advance notice by publishing the updated policy on this page and, where appropriate, by sending a notification to your registered email address.

The effective date at the top of this page reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how 988win protects your data. Your continued use of the 988win Platform following publication of any update constitutes acceptance of the revised policy.

If you do not agree with any change to this Privacy Policy, you should stop using the Platform and may close your account in accordance with Section 4.4 of the 988win Terms & Conditions.

15. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or wish to raise a complaint about how 988win has handled your personal data, please contact the 988win Data Protection team using the details below:

988win takes all privacy complaints seriously and will investigate each complaint thoroughly. We aim to resolve all privacy-related complaints within 30 days of receipt. Where a complaint is particularly complex, we will acknowledge receipt within five business days and keep you informed of progress.

If you are not satisfied with 988win's response to your complaint, you may escalate the matter to the relevant data protection supervisory authority or to 988win's gaming regulator. Details of the appropriate authority will be provided in our response to your complaint where relevant.

For general account support, betting queries related to PSL or other cricket markets, payment method assistance (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), or responsible gaming support, our 24/7 live chat team is available directly on the Platform and is familiar with the needs of Pakistani players.